CARPORTS
GARAGES
BARNS
COMMERCIAL
FAQ
What size does my concrete pad need to be?
Unless you’re purchasing a wide-span or vertical sided building, your building’s concrete pad should be the same size as the structure. Click more info.
Do Wide-Span and Vertical Siding buildings require special concrete pad sizes?
Yes. If your building is a wide-span (over 30′ wide) or is a building of any size with vertical wall panels, your pad will need to be bigger than your building. Click for more info.
How long can can you hold my order?
We understand that hang-ups can occur. Typically, we can place your building on “hold” for up to 90 days, with the understanding that the customer will periodically check in with our CS department.
Please Note: If your order is on hold and building prices increase, you may be subject to an increase on your original order.
Can I cancel my order and get my deposit back?
You can cancel your order at any time prior to your building being scheduled for installation. However, in doing so, you may forfeit your deposit. Your Dealer has sole discretion on wether or not to refund your deposit. If the building has already been scheduled for installation, a restocking fee is charged, and this amount will be due.
Can I provide my own lift?
No. Our installers provide any needed lifts for construction of your new building. This ensures that:
-
The right equipment is on the job site
-
Additional rental fees aren’t incurred in the event that your installation is rescheduled.
Do I have to be home for installation?
In most cases, Yes.
On RTO orders, where a signature is required, the person who placed the order must be present.
For all other installations, we prefer for you (or someone you authorize) to be there prior to installation starting. This allows for any questions you may have to be answered, for you to make the installers aware of any special circumstances, and for any amounts due to be collected. If you need to reschedule your installation, or cannot be there for any reason, please notify Customer Service immediately.
Please note: If your building order is not paid in full at the time of installation, payment of any remaining balance on the order is due at installation.
Can I make changes after my initial order is placed?
Yes. You can make changes up to the time that we call for scheduling. If changes are made after this, you may be subject to a restocking fee.
Do I need a permit?
In most cases, Yes.
Each municipality has its own requirements on when permits are required. It is the customers responsibility to be aware of, and obtain, any required permits prior to installation. Customer Service can assist in providing drawings if needed.